NOC Voice Technicians must have a bachelor’s degree in engineering or equivalent work experience. Knowledge of different VoIP protocols, SIP, RTP, MGCP, etc. will be beneficial. Scripting experience in languages, such as Perl, Javascript, Python, etc., would help. They should possess excellent spoken and written communication skills and be team players.  

Moreover, many companies are hiring Voice Network Technicians to manage Cisco network designs. These candidates need CCNP Voice or CCNA Voice or CCNP with prior experience in the voice network.  

Most importantly, they should be ready to work extra hours.

The Scope of Voice NOC Technicians
VoIP is being increasingly embraced all over the world, with rural communities in Africa using the WeChat app. Besides, SMEs have also started availing services of VoIP providers for deploying enterprise level communications solutions, which will improve their returns on investment (ROIs).  

These developments will undoubtedly fuel demand for Voice Network Technicians in the not-too-distant future.
The technician performs troubleshooting, carries out power cycles, removes failed components, and handles storage media. The candidate also undertakes installations of hardware rack/stack, testing, cable installations, and resolves issues using standard processes of data centers, besides helping in moving and racking equipment.

Technicians assess, identify, and resolve cabling infrastructure systems and carry out repairs when needed. It is their responsibility to supervise and keep in check performance and capacity of systems.
Data center Deploy Technician
Technicians also install servers and switches in a data center. They should install and support wireless access points, IP Phones, power strips, and server cabs, among others.

Technicians should fix any device belonging to the data centers that need physical connectivity. They should insert and upgrade infrastructure management software of data centers to boost functionality and make it more user-friendly.    

Technicians should document records of all activities that happen in a data center. They should oversee the work of technicians, daily operations, and the relevant project hiring requirements.
IT Services Technician

IT Service Technician is a trained computer professional whose primary role in an organization is to help in installing and configuring system software and hardware. IT Service Technicians offer operational support to the system as well as assisting employees in an organization in matters related to IT.

It is the role of an IT Service Technician to help customers and consumers to understand how to fix their computers as well as other technologies. They also help in the maintenance of computer and web functionality according to the customer’s specifications. They can offer these services to the customers via email, on-site, over the telephone or via a chat.

To succeed in their duties, an IT Service Technician needs to have practical knowledge to enable them in tackling any challenge before them. Sometimes, they may be required to provide remote or on-site support, installation and software upgrade as well as operational documentation.