NOC Voice Technicians must have a bachelor’s degree in engineering or equivalent work experience. Knowledge of different VoIP protocols, SIP, RTP, MGCP, etc. will be beneficial. Scripting experience in languages, such as Perl, Javascript, Python, etc., would help. They should possess excellent spoken and written communication skills and be team players.  

Moreover, many companies are hiring Voice Network Technicians to manage Cisco network designs. These candidates need CCNP Voice or CCNA Voice or CCNP with prior experience in the voice network.  

Most importantly, they should be ready to work extra hours.

The Scope of Voice NOC Technicians
VoIP is being increasingly embraced all over the world, with rural communities in Africa using the WeChat app. Besides, SMEs have also started availing services of VoIP providers for deploying enterprise level communications solutions, which will improve their returns on investment (ROIs).  

These developments will undoubtedly fuel demand for Voice Network Technicians in the not-too-distant future.